Placing orders
Please place all orders early to help with planning of resources and ingredients – no later than midday the day prior to delivery.
Orders placed at short notice may be subject to product substitutions as requested items might not be available. If you need to order at short notice, make use of ‘caterer’s choice’ it will simplify the process as we can slot your catering into our current daily schedule. (Our order form on the website is a great help in providing all the information we need).
Please give as much notice as possible when ordering; we don’t mind altering the catering numbers closer to the day.
Phone and email
We are happy for you to phone but please follow up with an email so that we have a record of the booking and the correct contact names, addresses and delivery details; again it is helpful to use the website order form.
All orders will be responded to with an email confirmation. If for some reason this is not received please phone and check.
Plates
All orders are served with disposable plates by default. If you require ceramic plates, please get in touch via phone or email.
Cancellations
Cancellations made up to midday the day prior to delivery are free of charge.
Orders cancelled on the day of delivery are charged at 100%
Delivery Times
We will make deliveries just before the time you request. It is wise to leave up to 30 minutes time gap between the time you request us to deliver and the actual time you are due to break for your order.
Payment Terms
Our standard terms of payment are 7 days from the date of the invoice.
An invoice will be emailed to you once the order is delivered.
Any lost or broken platters or equipment will be charged at replacement cost.
For any other terms to be arranged, please contact our office.
Delivery Charges Apply
We welcome the opportunity to discuss your menu at any time and will always endeavour to meet your budget requests.
We look forward to your continued support, please call us if you have any questions.
Simone Watson
Owner